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Goal Setting

Knowledge Center · WebForging Library

Goal Setting

Goal setting is simply asking yourself what exactly it is you want your web presence to do for you. Better yet, ask your customers and prospects what they want your web presence to do for them.

There are many ways to measure the success of your web presence. Sales is the most obvious measure — but look past the obvious. Other measurements to consider include:

Customer ServiceAppropriate goals include better and faster service, providing more complete information in response to inquiries — and saving staff time doing both. When prospects and customers can get the information they need without tying up your staff, that's a significant win. Clients have saved scores of hours per week of high-cost engineering time simply by putting detailed product specifications and downloadable CAD files on their sites.
Directions & LocationA simple map to your location can save dozens of hours a year of staff time spent giving directions. Email a 'directions signature' with a link to your location page — it helps ensure accurate deliveries and on-time meetings with visitors.
Delivery TrackingA tie-in to your parcel carrier's site provides instant delivery information for customers — a significant saving of time on their part and yours.

Often, increased customer service at decreased cost can be the primary goal — the chief reason for developing your web presence.

Make Your Goals Measurable

Whatever goals you choose, make them measurable. 'More leads' is not a goal — '10 qualified inquiries per month from the contact form' is. Define what success looks like before you build, not after.

Your goals will also drive every other decision in the WebForging framework: your budget, your content, your design, and the metrics you track to know whether the investment is working.

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