This month we are implementing a new ticket system for website design, production, programming, marketing and multimedia work.
The email automatically enters a ticket in our work order system. If you email a staff member directly and he or she is out of the office, your email may not be seen until he or she returns. Emailing creates a ticket that several staff members can see and respond to.
As a ticket is being worked on, you will notice a ticket number in the subject line of emails related to that project. This number allows us to track work progress and save all correspondence related to the project. The subject lines will be similar to this:
Text Changes on samplenamehere.com [onyourmark.com #58344].
For website hosting and email support, please see our March 2008 PromoSupport Article for instructions.
The ticket system is included as part of the hour per month of maintenance provided with your website hosting and email service.
Web design, production, programming, hosting and Internet marketing our specialty. Hundreds of websites for manufacturers, healthcare organizations and practitioners, specialty retailers, professional services firms, realtors, builders and others. E-Commerce and Business Process Automation.